Provider Education Manager (PEM)

Remote, Anywhere in the US. Immediate Hire

Rainmakers Strategic Solutions LLC is a fast growing, high performing business delivering value-added consulting services that enable our clients to envision, implement and measure achievement of their transformational and strategic goals. We are committed to Excellence, Passion, Diversity and Knowledge. Rainmakers offers comprehensive benefits and highly competitive compensation packages.

The Provider Education Manager (PEM) acts in the absence of the Project Director and is responsible to review all deliverables ensuring content accuracy and that Rainmakers presented and conveyed the content in the best educational format within contract scope and each product meets all internal and external standards.

Essential Functions
Key Duties/Responsibilities/Accountabilities

  • Lead weekly management meetings
  • Work directly with the Contracting Officer Representative (COR) when the Project Director (PD) is out or unavailable
  • Lead the team when the PD is out or unavailable
  • Work closely with Content Review Managers (CRMs) and directly oversees their work
  • Assists CRMs with product development and sources
  • Reviews each product after CRM creation or update and ensures they used all applicable regulations and correctly applied them
  • Returns CRM work when it doesn’t meet required standards and explains what they need to change or add
  • Ensures CRMs maintain the Coverage Tracking Tool and they hold regularly scheduled meetings
  • Educates CRMs about internal and external product requirements
  • Ensures highest product authorities (e.g., federal law, rules, manuals, policies, etc.) and they site them correctly in the products
  • Organizes and prioritizes work to meet production deadlines
  • Reviews every product ensuring all products meet quality compliance expectations
  • Participates in Non-508 and 508 Compliant reviews
  • Returns PDF comments
  • Leads web-based training development
  • Ensures each product is in the best format to meet learner needs
  • Enhances the products knowing when to add aids in the product such as graphics, a decision tree, a chart, etc.)
  • Ensure timely post-publication reviews
  • Ensure timely post-publication tweets

Minimum Qualifications

  • Must have a Bachelor’s Degree
  • Must have Medicare health insurance experience
  • Must have 10 years relevant Medicare experience

Additional Skills We’re Looking For With This Position:

  • Superior Medicare knowledge
  • Excellent verbal and written communication skills
  • Highly detailed
  • Able to give and take direction
  • Can meet competing priorities on time
  • Meet all product production schedules
  • Build effective working relationships
  • Proficient using Word®
  • Experience with SharePoint®
  • Is not sanctioned or excluded from governmental programs

Environment and Cognitive/Physical Demands

  • Teleworking, virtual work environment
  • Ability to read, hear, speak, keyboard, reason, communicate effectively and problem solve
  • Requires prolonged sitting and telephone use
  • Requires the use of office equipment such as computer terminals, telephones, copiers and printers
  • Infrequent lifting to 15 pounds
  • Infrequent stooping
  • Periodic travel

Segregation of Duties

Employees are accountable for performing their job responsibilities per Rainmakers’ core values, as well as policies and procedures, including but not limited to: segregation of duties, HIPAA, security and privacy, CMS requirements, the Rainmakers Compliance Program and any other applicable laws, rules and regulations.

Statement of Other Duties

This document describes the essential functions, requirements, and responsibilities of this job, and is not intended to be a complete list of all tasks and functions. Employees may be requested to perform job related tasks other than those specifically listed in this description and may be required to perform any task requested by the supervisor or management.

Equal Employment Opportunity

Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities as well as Sexual Orientation or Gender Identity.

Baltimore/Washington DC Metro 3545 Ellicott Mills Drive Ellicott City, MD 21043 Phone No. (443) 348-8067 Fax No. (410) 246-2839
Phoenix, AZ 18444 N 25th Ave, Suite 420 Phoenix, AZ 85023 Phone No. (623) 759-7320 Fax No. (623) 759-7319