IT Support Specialist

Remote, Anywhere in the US. Immediate Hire

Rainmakers Strategic Solutions LLC is a fast growing, high performing business delivering value-added consulting services that enable our clients to envision, implement and measure achievement of their transformational and strategic goals. We are committed to Excellence, Passion, Diversity and Knowledge. Rainmakers offers comprehensive benefits and highly competitive compensation packages.

Key Duties/Responsibilities of the IT Support Specialist

  • Part of a team of IT professionals who provide in-house technical workbench, desk-side, and remote IT support services for associates across the US
  • You will have the opportunity to learn and work with a variety of equipment and issues including desktops, laptops, network connectivity, Windows software, mobile devices, network troubleshooting, and more
  • Specific duties will include responding to service calls to troubleshoot reported problems and taking necessary steps to solve them; maintaining in house databases and systems and integrating with partner and client systems.

Education

  • Bachelor’s degree in computer science, information technology or related degree

Position Requirements and Relevant Knowledge

  • 3 years of relevant experience

Environment and Cognitive/Physical Demands

  • Teleworking, virtual work environment
  • Ability to read, keyboard, reason, communicate effectively and problem solve
  • Requires prolonged sitting and telephone use
  • Requires the use of office equipment such as computer terminals, telephones, copiers and printers
  • Infrequent lifting to 15 pounds
  • Infrequent stooping
  • Periodic travel

Segregation of Duties

Employees are accountable for performing their job responsibilities per Rainmakers’ core values, as well as policies and procedures, including but not limited to: segregation of duties, HIPAA, security and privacy, CMS requirements, the Rainmakers Compliance Program and any other applicable laws, rules and regulations.

Statement of Other Duties

This document describes the essential functions, requirements, and responsibilities of this job, and is not intended to be a complete list of all tasks and functions. Employees may be requested to perform job related tasks other than those specifically listed in this description and may be required to perform any task requested by the supervisor or management.

Equal Employment Opportunity

Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities as well as Sexual Orientation or Gender Identity.

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